RingCentral vs Vonage: Which Is Better for Small Businesses?

Cody Cromwell
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RingCentral vs Vonage at a Glance

RingCentral provides voice and business phone services to small businesses and individuals. They also provide access to your customers through phone, fax, voice, text, and email. Vonage is a traditional telecommunications company that has been in business since 1998. They offer home phone, business phone, and data services.

Here we’ll break down the differences between the two companies in terms of pricing, features, and business needs.

RingCentral vs Vonage Pricing

RingCentral is a Monthly subscription service that costs 15.00 a month plus taxes. RingCentral plans are known as Enterprise plans. You can upgrade to a higher plan level, such as the 16.00 a month with unlimited users and additional features. This is a good service for small companies that need to add billing to their website, to webhosting.

RingCentral also features a free trial period with no credit card required. During the 3-day trial, you can receive a free phone number and get a 15 minute phone call to help you decide if RingCentral is right for your small business.

How We Evaluated RingCentral vs Vonage

We spent several months analyzing both RingCentral and Vonage to determine which one of them is better for small businesses.

We compared and contrasted the pricing, features, and customer support. Additionally, we checked reviews from real-life users, questions and answers on social media websites, Yahoo answers and overall existing community support, as well as market research.

In this RingCentral vs Vonage comparison article, we address the most important items for small business owners deciding which call answering service to use:

RingCentral vs Vonage: Pricing

We examined the pricing options for both companies …RingCentral charges a monthly fee based on the number of lines you want to be connected, whereas Vonage offers a flat fee per month.

RingCentral features:

Voip Cloud for a host of technology advancements such as PBX voicemail, an advanced conference call application, application integration, extensible architecture, and more.

RingCentral Storage … a cloud-based application that gives you a built-in cloud for voicemail.

RingCentral Delegated Administration … a feature that allows non-administrators to manage phone lines, which could prove to be very useful for those that want to relocate.

When to Use RingCentral

Working with the company that you may already be a customer of can make your job easier. Not only can it provide a ready-made infrastructure to get running, it can also ensure that your business will be able to reach its goals. However, it’s always good to do your research and make sure that the company that you choose is right for you.

One of the best solutions for many small businesses is perhaps RingCentral. This is a business phone service that can be set up by small business owners, and it will help you make and receive calls via the Internet. RingCentral can be used to set up a business phone in few clicks, so you can even give the job to a rookie and allow him or her to take advantage of this service. And unlike some other phone systems where you have to create phone extensions and use them for specific calls, you can simply assign the RingCentral phone number to any service, allowing you to first use any phone you want and subsequently give the call to a specific service.

RingCentral is also easy to use and offers an easy-to-configure interface. As a result, you can simply start using the basic features after a simple setup, and you can start giving your employees access to the system within a few hours.

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RingCentral Pros & Cons

RingCentral Pricing

There is a wide range of plans offered by RingCentral. The pricing is very attractive for business and enterprise and customized plans are also available. RingCentral offers a range of features and services that is much broader than what is offered by Vonage. The company also offers clients a high level of customer support with dedicated Customer Service & Technical Support experts.

There are numerous plans to choose from like minute plans, low minute plans, business calling plans and much more. The pricing plans offer more flexibility to businesses.

Most of the plans offered to businesses runs on a month to month basis and offers simple and easy cancellation features. Plans can be enrolled easily, making it simple for businesses to maintain user activity.

The user can have an unlimited number of simultaneous calls, which can be made over the web as well as on mobile phones and other devices. The primary features include three months risk free trial offer which makes it simple for businesses to get to know the plans and how the services work.

Why RingCentral Is the Better Choice for Scaling Businesses

RingCentral and Vonage are both VOIP service providers for small to medium sized businesses. Each provider has some distinct advantages that make it a good choice for your business. RingCentral is the better choice for a number of reasons.

RingCentral Offers a Better Value
RingCentral has a better retail price for their services than Vonage. Moreover, the retail pricing structure is set up so that small to medium sized businesses can subscribe with the same pricing as their larger counterparts. With a small business, every additional line added makes a big impact on your budget. RingCentral’s more stable pricing structure offsets this impact, making it a more attractive solution.

RingCentral’s Customer Service
RingCentral’s customer service is by far the best in the industry. They have a very interactive and friendly 1-800-RINGCENTER phone number. You can even chat online with a live operator. That makes it the better choice for businesses with limited resources.

RingCentral Live Agents
RingCentral Live Agents is a great way to supplement your business office hours. Essentially, Live Agents allow you to take your calls offsite, from home, work, or that local coffee shop. When sited with your business organization, it makes a tremendous difference in how you or your employees conduct business.

When to Use Vonage

And When to Use RingCentral?

Since both RingCentral and Vonage are VOIP companies, you’ll no doubt be wondering which one to chose for your business. There are several similarities between RingCentral and Vonage, but there are also a few differences.

Broadband Internet Access

You’ll need broadband internet to make a call using either of these VOIP companies. Both RingCentral and Vonage offer a broad range of broadband services, but you can get a better deal on broadband if you shop around. Be sure to keep your needs in mind and choose a plan with high-speed upload and download speeds, as well as features such as unlimited calling to and from a different number, and unlimited calling to a different country.

Voicemail Access

Both support plain vanilla voicemail, but that isn’t the only way each company can help your business. Unlike the outdated PBX system that serves as the traditional phone system used by traditional phone companies, VOIP services like RingCentral and Vonage offer voicemail services that allow employees to access their messages online.

Vonage Pros & Cons

Not Just for Prime Users

Vonage is one of the most well known VOIP providers, which means it’s perfect for those with perfect reception. For small businesses, however, that isn’t always the case, which is why we have to grudgingly admit that Vonage is more suited for those with perfect reception.

But that shouldn’t stop you from considering it, especially since it has a lot of advantages that are best suited for businesses of all types.

Vonage Pricing

{1}. Talk & Text: 100 minutes (local-in), 250 minutes (long distance), 100MB
{2}. Float: 100 minutes (local-out), 250 minutes (long distance)
{3}. Bundle: 100 minutes (local-in), 250 minutes (long distance), 1GB
{4}. Bundle Plus: 100 minutes (local-in), 250 minutes (long distance), 2GB
{5}. Vitality: 100 minutes (local-in)
{6}. Vitality Plus: 100 minutes (local-in), 250 minutes (long distance), 2GB
{7}. Happy: 100 minutes (local-in), 200 minutes (long distance), 500MB
{8}. Vitality Unlimited: 100 minutes (local-in), unlimited minutes (long distance)
{9}. Vitality Unlimited Plus: 100 minutes (local-in), unlimited minutes (long distance), 2GB
{10}. Vitality Unlimited ANI: 100 minutes (local-in), unlimited minutes (long distance), 1GB

Why Vonage Is the Better Choice for Businesses on a Tight Budget

Both Attendants were claiming to offer the same type of telephone services, however there were major differences in the products. In this case RingCentral and Vonage were often conflict in the market. Since are using the same traditional telephone service. RingCentral is a company dedicated to providing Internet telephony services. On the other hand, Vonage offers similar services via high speed Internet connections.

Vonage is the more affordable choice in this case. It’s important to know that the two services can come hand in hand. In some businesses, only providing internet telephony services for your business can help reduce your operating costs.

Vonage provides numerous attractive features to enterprises such as competitive prices, the option to buy blocks of minutes instead of individual calls Additionally Vonage has no installation fees, no phone line connections fees, and no termination fee.

Some of the other features offered by Vonage are easy to use; it is an intuitive user-friendly interface. Also, being a well-known brand is another added bonus of Vonage. Its number one rating has given it a great reputation and its high-speed Internet access has earned it a lucrative market.

In conclusion, it is safe to say that Vonage is the better choice for your business purposes.

RingCentral vs Vonage: Which Is Better for Small Businesses?

While these two companies make quite a few of the same products (like business phone systems), each has a few benefits that give them an edge over the competition.

Making business phone systems more affordable is a common theme, and it’s something that these companies often discuss. Both leaders in the PBX (private branch exchange) market have a wide range of options for companies of all sizes, from start-ups to the largest corporations. Naturally, the two companies have benefits that make them optimal for small businesses.

RingCentral vs Vonage: Pricing

Both companies are dedicated to keeping their pricing as low as possible, making business phone systems more affordable. RingCentral offers free calling, while Vonage offers free number porting, thereby reducing expenses like international calling.

Both have plans for just about any level of business – from small start-ups to large corporations. Vonage’s professional plans offer a wide range of pricing, from small start-up to large corporations.

RingCentral vs Vonage: Customization

Both companies make it easy for small businesses to customize their business phone systems. Companies get to customize their system with their choice of hardline (PBX) or voice over internet Protocol (VOIP) phone service. Both RingCentral and Vonage’s devices offer the ability to integrate with PCs.

Bottom Line

RingCentral is a solid online phone system offering lots of extras. Vonage tends to be the leader in cordless phones but is less flexible when it comes to third-party apps, and its phone support is inferior.

Our quick, consumer-oriented comparison of RingCentral (1) and Vonage (2) offers two quick lookup rows of major features.

RingCentral is better for those who want more control over the phone system with apps, but it's not really true that you "can get almost anything" with a RingCentral account. We found that the cloud-based options with RingCentral are second-rate when compared with other cloud phone services and services built on traditional PBX equipment. One of RingCentral’s advantage is that it is the only cloud solution that can give you phone numbers in different countries. And now, that option has been extended to the U.S. However, there's a catch: Each number needs to be purchased separately. We also love that RingCentral offers online conference calls. And finally, we especially like RingCenter, which allows Microsoft Office users to send and receive calls on their PCs.