Nextiva vs Vonage: Which Is Better for Your Small Business?

Cody Cromwell
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Nextiva vs Vonage Overview

Do you have quite a few small businesses under your wings? Do you need to offer services to multiple businesses and you don’t have enough resources to do so? Do you want to be in charge of providing calls and internet towards your business? If you said yes to any of these questions, then you need to check out both Vonage and Nextiva. Both of these systems are great systems, providing plenty of services for your businesses. However, there are some differences between both VoIP providers that you should know if you’re considering one.

Phone calls via phone calls via VoIP are more efficient than traditional phones and have some important benefits to consider: They are cost-effective, eco-friendly, and they reduce the carbon footprint.

The internet allows you to provide your business with high-speed services that you can offer at a fraction of the cost. You only have to buy a router and purchase the necessary data you’ll need for your business to be online. VoIP internet allows you to provide a stronger, more reliable connection, with no limited bandwidth or speed.

Nextiva vs Vonage: Technology

Nextiva is the newer company, which was founded in 2008. It specializes in providing voice over IP since 2008, and it has a simplified system that offers cheaper rates. Vonage is the name for the traditional phone company which is leading this market for over two decades.

How We Evaluated Vonage vs Nextiva

Speed, Call Quality, Features, and Support

We were interested in learning how Vonage and Nextiva compared in the factors that are most important to small business users, including the speediness and reliability of the phone system. But we also wanted an easy way to compare the two services so you can know the best choice for your company.

In this article, we’re going to discuss four of the most important factors we found in the Vonage vs Nextiva comparison and show how they can help your business. We then decided to put the two phone systems head-to-head to help you determine the best choice for your small business.

Here is a basic chart comparing the most important features you’ll want in a phone system along with their scores on a 1-5 star scale.


Ease of Use (1 Star) 4.5 Stars 3.5 Stars

Our Verdict: Nextiva’s forte is its ease of use.

The interface is very clean and concise and you don’t need to be a rocket scientist to have a little fun with the many customization features. Its ease of use is particularly important if you’re a Teltech dealer or provider.

When to Use Nextiva

Nextiva is a popular VoIP provider that offers landline and mobile VoIP solutions. The equipment and software costs additional charges and you’ll need to purchase an account from the company.

Still, it is a preferred alternative to Vonage because it offers many features and is geared towards a business customer.

When Should You Use Nextiva?

Nextiva is designed with mobile and cell phone support in mind. That means that if you want to use it as the primary phone line for your business, you should go with Nextiva instead of a traditional wired or phone-only provider.

The hardware you’ll need to install is minimal, and you just need to hook up a landline modem (which can be used for internet access too). You can also purchase a wireless router to access the internet just like you do with a wireless-enabled cell phone.

You can also use a MOCA (mobile office central access) router that combines the functions of a router along with a VoIP phone system. Compatible MOCA routers can also be purchased directly from Nextiva if you need to install the service yourself.

Along with the phone system, you will also receive a number of free benefits such as online voicemail, a personal contact center with voice recognition, call forwarding and many more. The number of features provided by Nextiva when compared to other products is pretty impressive.

Nextiva Pricing*

Why Nextiva Is Better for Full-featured Unified Communications

Online/telephony solutions are becoming an increasingly important part of any SMB’s communications strategy. Given the wide variety of business phone services available, however, selecting the right solution for your business can be a tricky decision. One of these popular services is the traditional phone company, which offers a number of different options to small businesses: traditional phone systems, IP phone systems, and unified communications.

In this post, we’ll take a close look at the most popular phone systems available to small business, including the Nextiva platform, and compare them based on features to see which one is the best fit for your business.

When to Use Vonage

Vs Nextiva?

There are times when you might have to have a couple (or more) phone lines or other devices in your business. Solving the dilemma of allowing each device or user to have their own phone line could seem like a big job, for example, if your business has 10 employees, then you’re looking at 10 separate phone lines. However, the good news is that they are now cheaper than they have ever been. You effectively now have a pool of different phone lines that can be assigned out as necessary.

Vonage and Nextiva are business communication services that allow you to have as many phone lines as you require. Vonage has been around since 2001, while this newest competitor to Vonage, Nextiva, is the most recent entry into the market. This is the time to enter in 2012 if you want to use voice over IP (VoIP) services.

Vonage Pricing*

Why Vonage Is Better for Establishing an International Presence

Almost every small business wants to establish an International presence right from the start. That’s because there are a lot of advantages to do so early on. The first, and most obvious one, is the fact that you can save money on international calls. Vonage has a better reputation in the international marketplace, which means it can charge significantly less for international calls than its competitors.

Vonage also has a broader reach with its international capabilities, which means you can do business with any customer in any country … even in those with different local calling rates. With a few minutes’ training, you can turn your business into a global business without relying on any agency or consultants.

Vonage’s international capabilities are also easy to use. Your international customers need a local US telephone number, which you can create in minutes. Since you have to forward your calls to a US number, if your business is purely domestic, you’ll want to make sure your present location is in a state with no local long distance toll.

For smaller businesses with fewer than 3 operators and a few international customers, Vonage is an excellent choice. For larger businesses with more than 3 operators, a dedicated PBX can be more cost effective and flexible.

Nextiva vs Vonage: Which Is Better Overall for Small Businesses?

The differences between Nextiva and Vonage are vast, which makes choosing the best VoIP phone service for your business a difficult process. To make things even more complicated, the two companies mostly sell their services in two different ways, and the companies do a lot of things differently.

To help you make a choice between the two powerful services, we’ve taken a closer look at how the two companies deliver the services they provide. Here’s a more in-depth look at the differences between Vonage and Nextiva.

How Are Both Companies Different?

When it comes to their business model, Nextiva and Vonage are quite different. For starters, while both Nextiva and Vonage are among the most popular VoIP phone providers, they are also the only two of their kind.

Nextiva and Vonage both charge the same monthly fee for their services, which is provided by the company you purchase from. That fee does not include shipping and installation, which is included at both companies for customers who decide to buy the equipment for their businesses.

However, free state-to-state calling is covered in the monthly fee for both Nextiva and Vonage. This is similar to how Google Voice works. Vonage and Nextiva also both provide unlimited texting between Vonage and Nextiva customers.

Frequently Asked Questions (FAQs)

Nextiva is a new entrant to the telecommunications VoIP industry. With a few years of the experience, they are already gaining popularity among small business operators. With thousands of customers adding the Nextiva VoIP service in past two years, the company, recently, was able to expand the presence of their telecommunications service by opening a 40 node data center in an Indian city. This is all encouraging news for Nextiva VoIP service users. A virtual comparison between Nextiva and Vonage VoIP service will be carried out to know which service is better.

Frequently Asked Questions (FAQs) about Nextiva and Vonage VoIP Service

Q.1. Which is better to choose, Nextiva VoIP service or Vonage VoIP service. How do they compare?

A.1. Vonage and Nextiva both offer VoIP service to small business owners. Nextiva is a new entrant to the telecommunications VoIP service industry. However, the company has been offering telephone services since 2006. They already have thousands of customers on the VoIP platform. Over a period of time, Nextiva has succeeded in building a solid reputation and clients’ trust.

Q.2. Why should a small business owner consider Nextiva? What are the special features for Nextiva?


Can I keep my phone number if I switch to VoIP?

In the world of VoIP, there are many service providers that offer business phone service to small businesses. In fact, with the development of Internet Protocol-based phone system, VoIP is now great for both enterprises and small businesses. For small businesses, it is common to worry about losing calls from people who have known them for years and are used to calling by their old phone numbers. Will they be able to continue calling them the same way? Does switching to VoIP mean they won’t be able to reach them anymore?

When you switch to VoIP, you will still retain the same phone numbers as before. For example, if you’re a small business that used to have an old phone number, you can still keep ten or so old phone numbers, and then give each one with the VoIP provider. For many people, this might sound like a small snippet but for your customers, especially the ones who are used to calling by your old phone number, it can be extremely important.

How much is VoIP monthly?

The cost of Internet phone service is dependent on your needs and budget. Vonage and Nextiva are leaders in the Internet phone service industry. They provide more features than most competing services at a lower cost to both businesses and consumers. Nextiva and Vonage both offer 4-line plans with unlimited calling, along with 5- and 6-line plans with unlimited calling. If your budget permits, both of these companies offer premium plans with no advertisements.

Vonage and Nextiva offer a 7-day free trial period so you can try their service to see if it fits your needs before signing up for a monthly service.

Both of these providers are listed in the Better Business Bureau Complaint Center. Both of these companies have an A+ rating and a rating of A from the BBB and maintain an A- rating with the Better Business Bureau from the past three years, which includes customer satisfaction surveys, complaint resolution, and handling of complaints.

Meanwhile, both of these companies have been in the customer retention game and customer satisfaction game for a while. The true test of these companies’ ability to retain customers is what happens in a power outage. Both of these companies offer UPS back-up for their customers. With the added benefit of being able to call the company remotely during a power outage, these companies are sure to capture your business when you’re looking for a quality Internet phone provider.