6 Best Salesforce Alternatives in 2021

Cody Cromwell
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How We Evaluated the Best Salesforce CRM Alternatives

We evaluated the best salesforce CRM alternatives by examining their ease of management, platform functionality, and CRM pricing, and also considered customer reviews on top salesforce alternatives.

First, we examined the CloudHub, an independent portal, and evaluated the top CRM products it has suggested by using the criteria, such as:

  • CRM feature comparison
  • Premium and free features
  • Upgrade ordering
  • Developer SDKs
  • Upgrade pricing

CloudHub is a CRM resource that provides the top CRM options that are reviewed by experts and help you find the option that fits your organization best.

Second, we performed an in-depth comparison of the 6 best Salesforce alternatives using their features, platform, and pricing. We considered the following criteria:

  • Ease of management
  • Customer and self-service
  • App feature comparison
  • CRM pricing

Third, we analyzed user reviews from leading customer service portals, such as ReviewMeta, to find out what people thought of each product. This helped us pick the best CRM alternative for each of the criteria.

This detailed Salesforce alternatives report summarizes all the aspects that you should consider before making a selection and helps you select the right CRM alternative to meet your needs.

25% of Overall Score

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Zoho CRM

Zoho CRM (also known as Zoho Sales Suite) is a multi-functional and the best alternative to SalesForce. One of the most important features of this cloud-based CRM system is its superb Salesforce integration feature.

Through this integration, users can access and maintain data in their Salesforce account. With this feature, users easily integrate the data stored in Salesforce with the CRM of their choice. The Licensing program enables users access to all the features of this CRM system on a monthly basis.

Zoho CRM Features and Capabilities

Employees can easily access the information pertaining to all the contacts, leads, and sales team.

The reliable system structure and powerful search features enhance the data retrieval process.

When a contact is signed up with Zoho CRM, they can keep track of all the activities carried out.

Real-time report generates details of both, the past and current activities.

Users can upload an unlimited number of documents to manage important information. Whenever the need to update a document arises, they can rename or change it by uploading a new version.

The beneficial integration with Salesforce enables users to access critical information in Salesforce.

The fully-fledged reporting features enable users to include the complete details of information gathered by the system.

PROS

Easy To Manage Salesforce
SSB possesses an SFA and Cloud Admin console that resembles the Salesforce Admin console, so all of its functions can be managed using this admin console. After being a Salesforce consulting company for the past few years, using Salesforce for billing has always been one of our biggest challenges, and Salesforce has always been the easiest to manage.

Superior Customer Support & Support 24×7
SSB offers round the clock support to its customers facing challenges online. And people who are stuck on their projects is how it gained its famous reputation in the industry. The team of experts offer their services at a competitive price point.

A Successful Cloud Program
SSB has been doing IT Cloud programs since the inception, and it has always been able to create custom software for its clients’ or projects’ needs reaching its target audience with maximum efficiency.

Track & Analytics
It gives you access to a tracking system that helps you understand your acquisition rates, visitor statistics, and various other sources of data which helps you analyze and gain more insights into your business.

Customization
It provides you with several Customization options that enables customization of your platform as per your need.

CONS

  • CRM for online and offline industries, especially food, retail, and manufacturing
  • CRM solution from a sales-force productivity-centric point of view
  • CRM solution that provides pricing, promotions, and inventories
  • CRM solution that provides marketing intelligence
  • CRM solution that fits the needs of SMEs (Small and Medium Enterprises)

Zoho CRM Pricing

Alternatives & Reviews.

About CRMs

Software as a Service is one of the best marketing and sales tools for your business. CRM software, enterprise applications, ERP and other data driven software has proved to be very helpful to businesses, especially the size of your business.

In a business, there are numerous tasks to be performed for the smooth functioning of the business. These tasks are managed by the IT and HR departments of the company. But there is one problem. IT and HR are different sectors and the communication does not happen in a very fast and efficient way.

CRM software is a big breakthrough in the field of software. It is used for the purpose of managing the different departments of the business and improving the work flow. CRM software comes with a number of features, which are updated monthly to meet the demands of the business. Keeping this in mind, it is important to look for CRM software which fulfills all your requirements.

PROFITON RTCS

Profiton RTCS is a cloud based CRM software. It provides the features of an online CRM software and is meant for small and medium sized businesses. The administrative and technical support is the best in the industry.

____________________________________________ _____________

{1}. A fully automated sales process
{2}. Customer relationship management (CRM)

Zoho CRM Features

Freshworks CRM

Freshworks is one of the fastest growing Salesforce platforms in the world. With over 500,000 users, they have managed to [bring] customer relationship management (CRM) in the cloud.

The software utilizes artificial intelligence (AI) to give users personalized real-time notifications, so you can use it to track customer activities. Using your company’s data, the platform is able to track your sales prospects and arrange it to make you more deeply engaged in your process.

The platform allows users to collaborate on the platform using regular chat or even by video chat which could allow you to enhance your teamwork.

The platform also allows users to communicate with customers and collaborate on documents on the go.

Customers do not need to download anything to use this app since it is already available for use in Desktop and mobiles.

Sales force data, CRM data are not stored on the cloud. Rather, the platform stores all the data in its internal database. This can lead to a disaster and data loss if the cloud crashes. However, the system performs back up on a regular basis thereby ensuring a secure cloud storage.

If you want to use Freshworks CRM, you will have to pay a monthly subscription. Considering the awesome pricing of the other CRM platforms, you will be more than covered.

PROS

Easy To Manage Salesforce
SSB possesses an SFA and Cloud Admin console that resembles the Salesforce Admin console, so all of its functions can be managed using this admin console. After being a Salesforce consulting company for the past few years, using Salesforce for billing has always been one of our biggest challenges, and Salesforce has always been the easiest to manage.

Superior Customer Support & Support 24×7
SSB offers round the clock support to its customers facing challenges online. And people who are stuck on their projects is how it gained its famous reputation in the industry. The team of experts offer their services at a competitive price point.

A Successful Cloud Program
SSB has been doing IT Cloud programs since the inception, and it has always been able to create custom software for its clients’ or projects’ needs reaching its target audience with maximum efficiency.

Track & Analytics
It gives you access to a tracking system that helps you understand your acquisition rates, visitor statistics, and various other sources of data which helps you analyze and gain more insights into your business.

Customization
It provides you with several Customization options that enables customization of your platform as per your need.

CONS

  • CRM for online and offline industries, especially food, retail, and manufacturing
  • CRM solution from a sales-force productivity-centric point of view
  • CRM solution that provides pricing, promotions, and inventories
  • CRM solution that provides marketing intelligence
  • CRM solution that fits the needs of SMEs (Small and Medium Enterprises)

Freshworks CRM Pricing

Freshworks CRM Features

An excellent customer relationship management (CRM) tool, Freshworks is a cloud-based software aimed at sales teams. This means it allows you to keep track of clients, with things like email tracking and document creation. From an organizational perspective, it also has a simple and clean layout, which makes it a great tool for those who like to work from a single software system across multiple devices.

It also comes with the Excel add-in, which allows you to combine customer and sales information from a range of sources, as well as seamlessly integrate with marketing campaigns. You can also create automated campaigns by specifying a trigger method and send out personalized messages based on multiple customer criteria, such as buying history, skills, or role.

This flexibility can come in handy when you use it in a sales environment. Where your clients, prospects, and colleagues may be spread out among a number of different offices or locations.

Other features include a main inbox for inbox, a quick reply, and retentions for customers and prospects.

Enhanced with real-time communication, you can know when a customer reaches out to you, or request a phone call from one of your clients. This makes it easier to reply in a timely manner, without needing to make sure you have the customer’s contact details.

Insightly

Vs. Salesforce

In today’s world of technology, a business can easily grow with a proper implementation of the latest cloud technology. Salesforce is one of the leading Salesforce Alternatives that are being implemented in businesses today due to its ease of use and robust features. It is considered the standard for Salesforce marketing solutions. Many business organizations are very aware of the benefits they can get with the implementation of Salesforce. Salesforce is aimed at providing the business with an efficient and speedy customer service experience.

Another Salesforce alternative is Insightly that is known for its superior features. Its features ensure that the users get everything they are looking for. Insightly is designed for creating and managing customer relationships as well as helping in the marketing activities of a company. It is not just a marketing tool, but also provides an ideal user interface for customer service. This platform can be adopted by companies without any hesitation. This can be achieved without any investment which can be very advantageous for the business. Insightly is one of those Salesforce alternatives that can be used by any business with ease. It is the best Salesforce alternative as far as the availability of features is concerned.

Salesforce vs. Grove

PROS

Easy To Manage Salesforce
SSB possesses an SFA and Cloud Admin console that resembles the Salesforce Admin console, so all of its functions can be managed using this admin console. After being a Salesforce consulting company for the past few years, using Salesforce for billing has always been one of our biggest challenges, and Salesforce has always been the easiest to manage.

Superior Customer Support & Support 24×7
SSB offers round the clock support to its customers facing challenges online. And people who are stuck on their projects is how it gained its famous reputation in the industry. The team of experts offer their services at a competitive price point.

A Successful Cloud Program
SSB has been doing IT Cloud programs since the inception, and it has always been able to create custom software for its clients’ or projects’ needs reaching its target audience with maximum efficiency.

Track & Analytics
It gives you access to a tracking system that helps you understand your acquisition rates, visitor statistics, and various other sources of data which helps you analyze and gain more insights into your business.

Customization
It provides you with several Customization options that enables customization of your platform as per your need.

CONS

  • CRM for online and offline industries, especially food, retail, and manufacturing
  • CRM solution from a sales-force productivity-centric point of view
  • CRM solution that provides pricing, promotions, and inventories
  • CRM solution that provides marketing intelligence
  • CRM solution that fits the needs of SMEs (Small and Medium Enterprises)

Insightly Pricing

Release plans are used for releases, which are the major milestones in a project’s development. You might have heard of a release management tool that lets you set and track the release plan.

Release management tools try to help streamline planning and release management. But they’re not perfect. They have their limitations and their strengths. So when a new project comes up, not every project manager is ready to invest time in gathering requirements, writing tasks, creating lists in long-hand, etc. Hyperion is one such tool that gives you a better experience when it comes to releases. When using Hyperion as your release management tool, you can:

Insightly Features

The market is well-saturated with cloud-based products that integrate with Salesforce. Their users find it difficult to distinguish feature-wise as the clouds are trying to imitate Salesforce one by one.

Insightly is based on the idea to build a closer to the customer cloud solution. It is not designed to mimic Salesforce or any other competitor. It is focused on the features that come naturally in a customer’s workflow.

HubSpot CRM

(SalesCloud)

HubSpot CRM is a cloud-based CRM (customer relationship management) software for sales and marketing teams.

The solution includes a full-featured sales CRM, which can be easily configured and personalized according to your company needs. Using the robust data processing and reporting systems, you can collect and analyze all your sales data in real time while improving your sales processes.

HubSpot CRM makes the management of sales and marketing easy, which is why it’s being chosen by many small and medium-sized companies.

Some of the benefits of using HubSpot CRM include:

ACCESSIBLE FROM ANY DEVICE

HubSpot CRM is compatible for both desktop and mobile, making it easy for you to access it through desktops, tablets and mobile phones.

ROADMAP TOOL

With the help of a graphical representation of the sales process, you can easily create flowcharts for your sales process and, therefore, make sure that your salespeople are effective at what they do.

EMERGENCY CHARGEBACK

Administer chargeback through HubSpot CRM and get your customers to pay back as soon as possible.

FREE TRIAL

It takes just seconds to sign up for a free trial to try HubSpot CRM out.

PROS

Easy To Manage Salesforce
SSB possesses an SFA and Cloud Admin console that resembles the Salesforce Admin console, so all of its functions can be managed using this admin console. After being a Salesforce consulting company for the past few years, using Salesforce for billing has always been one of our biggest challenges, and Salesforce has always been the easiest to manage.

Superior Customer Support & Support 24×7
SSB offers round the clock support to its customers facing challenges online. And people who are stuck on their projects is how it gained its famous reputation in the industry. The team of experts offer their services at a competitive price point.

A Successful Cloud Program
SSB has been doing IT Cloud programs since the inception, and it has always been able to create custom software for its clients’ or projects’ needs reaching its target audience with maximum efficiency.

Track & Analytics
It gives you access to a tracking system that helps you understand your acquisition rates, visitor statistics, and various other sources of data which helps you analyze and gain more insights into your business.

Customization
It provides you with several Customization options that enables customization of your platform as per your need.

CONS

  • CRM for online and offline industries, especially food, retail, and manufacturing
  • CRM solution from a sales-force productivity-centric point of view
  • CRM solution that provides pricing, promotions, and inventories
  • CRM solution that provides marketing intelligence
  • CRM solution that fits the needs of SMEs (Small and Medium Enterprises)

HubSpot CRM Pricing

Features, and Alternatives 2019.

Companies that use Salesforce can’t imagine working without it, and with good reason. It’s a very powerful CRM (customer relationship management) tool that’s easy to use and has a long list of features. It can track and catalog prospects and customers, communicate with your customers through email and phone calls, analyze data, and create reports.

While this software is great for most businesses, it’s not faultless. And it’s no surprise that Salesforce fans get a little defensive if you ask about the downsides. To make the best decision for you and your company, make sure you know the pros and cons of using Salesforce and compare with the best alternatives.

HubSpot CRM Features

HubSpot’s CRM can be seen as a one-stop app where you can manage your active and inactive leads, leads you’re in contact with, how much you know about individuals and how to contact every single person in the world that might have any interest in your product or service. In short, it can give you everything you need to be in control of your sales pipeline.

HubSpot also has a landing page builder, sales chat, and TeamOnDemand.

First of all, this is a free CRM solution available for everyone. Furthermore, even though it’s easy to get started with, you can scale it to match the needs of your customers.

Its prebuilt lead messaging helps you grow your business. Its lead score extension allows you to create action plans more accurately.

The automation engine helps you generate leads through email campaigns. It can also help you get qualified people right away.

Other features include:

  • Video marketing
  • Out-of-the-box smart email campaigns
  • Live team support and discussion
  • Checkout wizard that includes a personal invitation to HubSpot
  • Social engagement to help you come up with engaging content

Pipedrive

What Makes the Technology a "Must-See"?

Pipedrive is an advanced sales tool for companies which allows them to gain insight into their sales process. Without the best features, it can be a partial mess for your sales team.

Pipedrive offers a number of features intended for small businesses and larger corporations. They offer a number of features which are important for companies to have to keep everyone on the same page, as well as to be used in real-life attempting to close sales. Using static features can be hard to keep on top if they are not updated, and no one has control over the static features needed to close deals or stay ahead of the competition.

This tool gives companies the ability to keep up with everyone from sales to customer service by allowing all the employees within the organization to be on the same page. The team can effortlessly initiate calls, messages and updates to accomplish daily tasks, and more.

Pipedrive's all-in-one functionality allows the company to keep track of ongoing and new leads, provide more information to companies on what needs to be done to close the sale and/or close more deals.

Pipedrive allows companies to easily create email templates, and send out relevant information to current/future customers to get them signed up for the company’s email list.

PROS

Easy To Manage Salesforce
SSB possesses an SFA and Cloud Admin console that resembles the Salesforce Admin console, so all of its functions can be managed using this admin console. After being a Salesforce consulting company for the past few years, using Salesforce for billing has always been one of our biggest challenges, and Salesforce has always been the easiest to manage.

Superior Customer Support & Support 24×7
SSB offers round the clock support to its customers facing challenges online. And people who are stuck on their projects is how it gained its famous reputation in the industry. The team of experts offer their services at a competitive price point.

A Successful Cloud Program
SSB has been doing IT Cloud programs since the inception, and it has always been able to create custom software for its clients’ or projects’ needs reaching its target audience with maximum efficiency.

Track & Analytics
It gives you access to a tracking system that helps you understand your acquisition rates, visitor statistics, and various other sources of data which helps you analyze and gain more insights into your business.

Customization
It provides you with several Customization options that enables customization of your platform as per your need.

CONS

  • CRM for online and offline industries, especially food, retail, and manufacturing
  • CRM solution from a sales-force productivity-centric point of view
  • CRM solution that provides pricing, promotions, and inventories
  • CRM solution that provides marketing intelligence
  • CRM solution that fits the needs of SMEs (Small and Medium Enterprises)

Pipedrive Pricing

Pipedrive Reporting suite as its commonly known is one of the most popular CRM with developer community is SAGE and Oracle.

With Its Native Table to Table Function We Can Use Table to Table Report to Compare Wide Range of Data

With 600+ integrated Modules for CRM, it help us to achieve higher level of Salesforce customization and integration.

Get more information and change in pricing plan, and learn how much it will affects your account.

Pipedrive Features

Pipedrive Software is a cloud-based analytics tool that streamlines sales, marketing and business insight deployments across the enterprise. It helps companies to manage operations and customer relationships by connecting data across their sales, marketing, service, project and operational systems.

Analytics and software modernisation are the key areas of priority for companies in the upcoming years; as customer expectations escalate, more and more organizations are shifting their focus to improve customer relationships and to automate data processing.

Although business intelligence (BI) tools have become popular over the past few years, change management issues and other limitations deter companies from moving further. However, analytics and software modernization can only be achieved by connecting data across a wide variety of applications. Such a system needs to be properly set up, and it can only be managed and governed by a centralized system.

This is where Pipedrive steps in!

Pipedrive is a cloud-based application that can be deployed alongside your Salesforce to streamline and improve your sales operations’ performance at a fraction of the cost. It features a single point of access to all your BI and CRM information to empower you to make data-driven decisions.

Apptivo

Apptivo is flexible enough to fit your needs whether you are selling enterprise cloud CRM SaaS applications and software. Apptivo can handle various complex CRM projects for businesses with multiple sales channels and can be customized to meet individual business requirements. Apptivo lets you control who sees which information and who can do what. You can create reports to monitor and track sales leads or customers as well as see how your team is performing. Apptivo is a reliable CRM software that focuses on providing accurate sales data to help sales teams running campaigns and events. Also, it helps salespeople focus on marketplace activities. Apptivo gives you an overview of customer information displayed on one dashboard and also comes in a variety of interfaces to control access to information rather than locking it down. Apptivo flips the traditional sales model by bringing sales people closer to customers so they can build a relationship. Instead of products being the focus, Apptivo helps companies focus on their customers.

PROS

Easy To Manage Salesforce
SSB possesses an SFA and Cloud Admin console that resembles the Salesforce Admin console, so all of its functions can be managed using this admin console. After being a Salesforce consulting company for the past few years, using Salesforce for billing has always been one of our biggest challenges, and Salesforce has always been the easiest to manage.

Superior Customer Support & Support 24×7
SSB offers round the clock support to its customers facing challenges online. And people who are stuck on their projects is how it gained its famous reputation in the industry. The team of experts offer their services at a competitive price point.

A Successful Cloud Program
SSB has been doing IT Cloud programs since the inception, and it has always been able to create custom software for its clients’ or projects’ needs reaching its target audience with maximum efficiency.

Track & Analytics
It gives you access to a tracking system that helps you understand your acquisition rates, visitor statistics, and various other sources of data which helps you analyze and gain more insights into your business.

Customization
It provides you with several Customization options that enables customization of your platform as per your need.

CONS

  • CRM for online and offline industries, especially food, retail, and manufacturing
  • CRM solution from a sales-force productivity-centric point of view
  • CRM solution that provides pricing, promotions, and inventories
  • CRM solution that provides marketing intelligence
  • CRM solution that fits the needs of SMEs (Small and Medium Enterprises)

Apptivo Pricing

Salesforce Pricing, Apex Pricing.

Some people are hating this new pricing. Some people are loving this new pricing. So is Salesforce better? Or Apex? I think both Salesforce and Apex are one of the best salesforce alternatives in 2021.

They are both fast and reliable. And some areas that you may want to take extra precautionary steps are entering updating, and certain reports.

Salesforce is the most amazing and best enterprise Salesforce alternatives.

Salesforce, which was acquired by SAP in 2016, is the most popular and strongest Salesforce alternatives. Apex, as a Standard and Enterprise Edition, was one of my two favorite Salesforce and salesforce alternatives, and that hopes to keep it up and running in 2021.

Apptivo Apps / APX – short for Apptivo Apps, the company said to be working on an enterprise SaaS platform with ‘better pricing’ and ‘exceptional’ turnaround times.

But it is one of the best alternatives.

And my favorite is Apptivo.

Apptivo Features

Apptivo is a salesforce alternative, an enterprise level CRM (Customer Relationship Manager). It’s a web based salesforce alternative. It’s available for free in both trial and commercial versions. Apptivo’s Free Trial is 30 days of rollover. Apptivo’s pricing is based on the number of users you have, obviously free version is limited to one user.

Apptivo is the best salesforce alternative software and is known for its support. They have a solid team of specialists who can guide their customers through all the technicalities of the software.

First time users of Apptivo are attracted by its many features.

App Management and Analytics

Apptivo is a well known software provider and is available in many different platforms. For more details on Apptivo and to see a demo of their software head on over to our Apptivo review.

Apptivo has the best look and feel and is easy to work with. It comes with a lot of features which make it the best salesforce alternatives.